We are so thankful to Joe F! He came out for an emergency last night when our heat went out. Joe was very helpful and respectful. Your 24 hour service is a godsend and because of that and Joe’s great service, I want to renew my gold plan with Flame and save you on speed dial!
I was chatting with Ty on the phone and be did a phenomenal job. He listened to my problem and set up the appointment for me so easily. It was great. I love your company!
Zack is wonderful. He was so precise, showed me everything, went the extra mile, replaced the sump pump, piping, and inspected everything. He deserves a raise, bonus, dinner, or something. He is very trustworthy. He is top notch!
I'm a new FLAME customer and I had to call and say y'all are the best and I will be calling you with ALL my heating, cooling, etc. needs in the future! We had Tim T at our house yesterday. He got every little thing done that he could and he was a real sweet guy. It was the best experience I ever had with this type of thing. I love you guys!
I would like to thank your tech, Byron C, for his service today! I was very excited and thankful that he took the time to explain things so thoroughly to me. I know more about my furnace now than ever and I'm very appreciative. Byron was so very courteous and professional that I will be requesting him should I need your services in the future. Thank you, Byron!
Sam R. was very impressive. FLAME, where do you keep finding these great techs!? The work was done very well, as always with this company. We wouldn't call anybody else.
Dave, Justin, and Ken did a FABULOUS job! The crew was just fantastic. So kind and respectful of both me and my home! I could not be more happy with my new equipment and though the price was a little high, I was happy with service that was provided. Watching the guys work together confirmed that I made the right choice. Worth every penny!
Mike M is the best tech we have had in years! He walked us through everything that he was doing, and he was very thorough. He was also very patient and caring as there was a very sick person in our home. Mike told us that Flame is one of the best companies to work for, and we believe him! I was very impressed.
I was very happy with my service from John G today. He was a very informative and polite. He cleaned up really nice after himself - a great tech all around. I will be calling FLAME with all of our heating and cooling needs from now on.
I am a happy Flame Furnace customer, especially after my most recent experience. The install team arrived when they said they would and the job was completed in the time frame they thought it would take. The team was professional and worked non-stop to successfully complete the install. After the install, Craig answered my questions and did a double-check on site inspection and clean up. I was very impressed. Before I retired earlier this year, I was responsible for the Michigan and Ohio markets for my company. I had in my employ very technical service people as well as a sales force. I believe I recognize excellent people when I see them. People like the three I just mentioned are very hard to find. Each one represented your organization with the highest standard. I hope you see them the way I do.