This year, I got Louis Teceno, and he was Fantastic! The customer service and knowledge he provided was AWESOME! I was very pleased with the service! This is WHY I continue to come back to FLAME! They have taken care of my family and I for over 30 years! They THE BEST! You cannot go wrong with them. Their employees are great and the service is A-1!
Flame Heating & Cooling did an excellent job servicing our home generator. We signed up for the Generator Maintenance Plan that is a good value. The technician did a great job! He was professional, timely, explained the process, and was friendly. I highly recommend the Generator Maintenance Plan if you have automatic generator to keep it n great working order.
We just completed our first extensive experience with Flame, following their purchase of our long-time HVAC company (Custom Temperature Control). Based on what we've seen this year, we are very, very impressed. We had a long-standing AC leak problem before and during this transition period. It was handled wonderfully and was perfectly resolved, with original warranty honored. That says a lot. And every phone contact with Flame has been great so far - everything explained, smooth transition program, scheduling adhered to (thanks Ahmed!), and good followup. This whole thing was complicated, and yet everything happened when it was supposed to, everything was explained in advance, and every promise was honored. Best of all, our Flame HVAC technician himself (Mo, who we've worked with for years) is the just the finest that we've ever worked with - so we were extremely happy that Flame picked him up from Custom Temp. To sum up, our initial experience with Flame was so positive that will be very happy to continue using their services. Plus, their plumbing and electrical services are likely to come in handy for us too. Good job, Flame!
I'm very pleased with the inspection/maintenance service provided by Flame Furnace per their Gold Plan. Prior to his arrival, Kyle informed me via text message of his expected arrival time, and he arrived promptly at the time indicated. After showing him to the HVAC location in the basement, he performed the furnace inspection/maintenance while I went about my business with very little interruption, and with the utmost courtesy and professionalism at all times. After he was finished, he explained exactly what he had done, and gave me a thorough report of the condition of the system. He even offered to replace the filter with a new one I had on-hand, and to help winterize the AC condenser unit outside! Again, overall I'm very happy with the service I received, and exactly why I signed-up for their Gold Plan in the first place; thank you Kyle and Flame Furnace!
Tim came out today to perform our annual A/C inspection and maintenance. He called to let us know that he was on his way. As usual, he was courteous and respectful of our property. He is clearly skilled at his job and he explained his procedures as he went. When he was finished, he emailed a receipt and his inspection report. Given the current pandemic, he remained masked at all times. This was a “no-contact” visit. Flame installed our HVAC system 10 years ago and we have had a maintenance contract with them since then. We have been very pleased with them and recommend Flame without reservation.
This is the second time Bob Porter has done electrical work at my home. He starts off a bit grumpy at first but once he warms up to you is very much the professional. He is knowledgeable, honest, and has lots of good advice to give. I really enjoyed working with Bob and would welcome him back any time. God bless you.