I bought my unit back in 2013. The techs were prompt, courteous and did an awesome job. I am particular and have high standards and the team did a great job even on small details such as sheet metal screw placement/alignment and neatly bundling exposed wires with zip ties. They also left the work area very clean when they were through. I bought the gold plan to maintain my investment and have peace of mind knowing that both my ac and heat are checked and working properly before each season. They always do a great job. They wear shoe covers to protect my floors. They call 20 minutes before they arrive and they email me all of my invoices. I have had nothing but positive experiences with them. I have even gotten to know some of the office staff and they remember me when I call making me feel like a valued customer. Top notch service. I highly recommend them.
True Light's experience with Flame was excellent......John, Tim, Jason and the entire Flame Team were outstanding. They were customer friendly, punctual, and delivered quality services. Financing options are available, if needed, they were were very helpful during this process. In addition, our Church was particularly pleased with the level of attention Flame contributed to our concerns regarding the preservation of the natural beauty of our Church's Sanctuary. They were thoughtful and methodical in their installation of our heating and cooling units. We are extremely pleased with our selection of Flame Heating and Cooling!!!!!!
I scheduled a furnace inspection and cleaning. They came out the next day which was very convenient for me. John V was very friendly and did his work efficiently. He was willing to take the time to answer all of my questions. I kept John's card and will ask for him by name when I schedule my A/C to get maintenance in the spring.
5 stars all around. From Joe who delivered and cleared away the old equipment to the installers Brad and Justin and finally the electrician Ken who wired the system there was a pride in their work and it showed in the final installation. My grandsons were there a good part of the day and I asked once that they keep our baby gate shut at the top of the basement stairs (which was a pain having to go up and down) each time anyone came up or down the stairs they shut that gate. I am so glad I chose Flame. Great experience and quality.
Flame service was very good. We had a new furnace and first time central air conditioner installed. The technicians, Nick, Brad and David did a great job. They knew what they were doing and they did it. Our salesman, Bryan was helpful and knowledgeable. He sold it! We had one other quote that was less expensive, but Bryan made us feel very comfortable with Flame. Thank you! DS