This year, I got Louis Teceno, and he was Fantastic! The customer service and knowledge he provided was AWESOME! I was very pleased with the service! This is WHY I continue to come back to FLAME! They have taken care of my family and I for over 30 years! They THE BEST! You cannot go wrong with them. Their employees are great and the service is A-1!
Tim came out today to perform our annual A/C inspection and maintenance. He called to let us know that he was on his way. As usual, he was courteous and respectful of our property. He is clearly skilled at his job and he explained his procedures as he went. When he was finished, he emailed a receipt and his inspection report. Given the current pandemic, he remained masked at all times. This was a “no-contact” visit. Flame installed our HVAC system 10 years ago and we have had a maintenance contract with them since then. We have been very pleased with them and recommend Flame without reservation.
This is honestly the best customer service I have ever had with a company. They installed a new tankless water heater for me in place of my old tank system. Before arriving, I was sent profiles and pictures of everyone that was going to be at my house. Everyone was so professional and friendly. They even cleaned up everything and brought a tarp so they wouldn't bring dirt into the house! The entire process was extremely smooth and painless. I highly recommend using this company.
Lee from Flame Furnace is still here but I’m so thrilled with their service I wanted to write a review before he left! The company is great at communicating with you regarding your appointment and once your technician is on the way to your house you get a text with his picture, info, etc. I will 100% use them for future services, whether it be heating, cooling, plumbing or electrical. I’m definitely going to request Lee too. He’s very professional and knowledgeable!
This is the second time Bob Porter has done electrical work at my home. He starts off a bit grumpy at first but once he warms up to you is very much the professional. He is knowledgeable, honest, and has lots of good advice to give. I really enjoyed working with Bob and would welcome him back any time. God bless you.