I have never left a Google Review but felt the service I received deserved one. I woke up to an alert from my thermostat saying that my furnace was calling for heat but the temp was dropping. I called Flame just based on the fact that they'd performed service on my furnace before I bought our house - and I'm glad I did! The person who answered the phone was very kind and they grabbed a little information and said they could have someone to the house in about an hour or so. Which, on New Year's Eve, was awesome.
When Kurt (the technician) was on the way, I received a text message with a picture of Kurt and little about him. They also included a link so that you can track where the technicians vehicle was. This is a great thing to offer! Kurt arrived and was very quick but thorough. Diagnosed the problem quickly and answered all of my questions. He had the part already on the truck and got it taken care of in no time.
Thanks, Flame for your punctual and friendly service! Will use them again.
They were very timely and friendly in diagnosing, quoting, and installing my furnace. They have been very accommodating and helpful in helping me find the best furnace for me! I'm a new homeowner so they really helped me understand the differences and what's best for my home. Would recommend!
Received great furnace repair service from Curt Schroeder this morning. At approximately 8 am we received a call from FLAME indicating that their technician would be out within an hour. We also received a phone call, followed by a text w/Mr. Schroeder's photo advising us of the time he would arrive. He quickly troubleshot the issue and fixed the problem. He also introduced the Gold Plan Program to us. There was no high pressure sales tactics involved - just a straightforward explanation of the benefits. We signed up for the plan. Mr. Schroeder is an excellent representative of the company and we would definitely recommend FLAME!
Our furnace stopped producing heat around 6pm on a Tuesday in January. I Googled furnace repair. FLAME was at the top of the search. Desperate to have this repaired quickly (we have young children), I contacted FLAME via phone. A technician arrived just after 7pm that same day. He diagnosed the issue and ordered the part immediately. This would require a night without heat because parts stores are not open at night. The tech was gone by 7:30pm. I received a call just after noon of the following day. The rep on the phone let me know that they'd received the part and would send a tech asap. The tech arrived around 3:30pm, completed his repair, and was gone by 3:45pm. Our furnace heat is working better than ever! I highly recommend FLAME! They are quick, courteous, and knowledgeable. The pricing for the parts and labor were fair. Thanks!
Flame installed a complete HVAC system (furnace, AC, and humidifier) in my home back in 2012, they replaced the old furnace which was 47 years old and the AC which was almost as old.
Flame installs Bryant HVAC systems and after some online research, I've decided to have a full Bryant HVAC system installed and I'm completely satisfied with the new level of comfort and energy savings I'm getting.
I'll start by saying that this was not cheap, it was very expensive, but you really get what you paid for, competent technicians and a company that stands behind the products they sell & install.
What I ended up with was a new 96% efficient furnace, a more efficient AC system, a really good and efficient (low water usage) humidifier, a new chimney flue liner for the hot water heater exhaust (the new furnace exhaust & intake is through the side of the house), and last but not least was the duct cleaning.
The install crew, Stephan, Bill and electrician Bill, were truly professionals and they did a tremendous job removing the old and installing the new, you can tell by looking at the details of the install like how the humidifier and AC condensate drain line is actually pitched properly to drain, how the intake and exhaust pipes were run parallel to the outside of the house, how the water feed line is routed to feed the humidifier, how the old water heater exhaust was upgraded to draft properly with the new chimney liner, small things like that shows that care was taken when it was installed. The crew showed up in the morning and was done with the install before 5 PM. I scheduled the duct cleaning 2 weeks later because of my personal schedule and the duct cleaning tech showed up on time and did a complete and thorough job.
As with any job this large in scope there were some problems to be hammered out. The service tech that came out to setup and check for proper operation of the furnace found a gas control valve that was plugged up with debris and was stopping the valve from going into high-burn, he ordered and picked up a new gas control valve at the local supply house and installed it. Unfortunately, that valve would not go into high-burn either.
The tech looked at the valve and saw debris/dirt at the inlet of the valve, he had to remove the newly installed gas piping to remove the clump of dried mud and bits of plastic from the inside of the pipe. Unfortunately the local supply house didn't have another gas control valve in stock and I had to wait a few day for the factory to ship one in. After the install of the new valve the furnace was set up and gave the proper combustion readings and I was good to go, no problems with the furnace since. As for the dried mud and plastic bits in the pipe, I'm guessing that it was in the pipe before it was cut and threaded because the pipe was clean and rust free when it was delivered to my house which tells me that it's a vendor QC problem.
Fast forward to late spring of 2017. The AC was working perfectly until now. I'm a Gold Plan member and I called for my annual AC inspection and I told the nice lady on the phone that my AC is not cooling and I'm getting fault warnings on my intelligent thermostat.
The inspection tech arrived on time and found that my AC evaporator coil (above the furnace) has a leak and needs to be replaced. It was a pleasant surprise to find that the leaking evaporator coil was covered under the Bryant warranty and it did not cost me anything for parts or labor.
As a Flame Gold Plan member they come out and inspect the AC in the late spring and inspect the furnace in the late fall. All in all, I happy with Flame.
This is the second time Bob Porter has done electrical work at my home. He starts off a bit grumpy at first but once he warms up to you is very much the professional. He is knowledgeable, honest, and has lots of good advice to give. I really enjoyed working with Bob and would welcome him back any time. God bless you.