We are so thankful to Joe F! He came out for an emergency last night when our heat went out. Joe was very helpful and respectful. Your 24 hour service is a godsend and because of that and Joe’s great service, I want to renew my gold plan with Flame and save you on speed dial!
I was chatting with Ty on the phone and be did a phenomenal job. He listened to my problem and set up the appointment for me so easily. It was great. I love your company!
Zack is wonderful. He was so precise, showed me everything, went the extra mile, replaced the sump pump, piping, and inspected everything. He deserves a raise, bonus, dinner, or something. He is very trustworthy. He is top notch!
I'm a new FLAME customer and I had to call and say y'all are the best and I will be calling you with ALL my heating, cooling, etc. needs in the future! We had Tim T at our house yesterday. He got every little thing done that he could and he was a real sweet guy. It was the best experience I ever had with this type of thing. I love you guys!
I would like to thank your tech, Byron C, for his service today! I was very excited and thankful that he took the time to explain things so thoroughly to me. I know more about my furnace now than ever and I'm very appreciative. Byron was so very courteous and professional that I will be requesting him should I need your services in the future. Thank you, Byron!
Sam R. was very impressive. FLAME, where do you keep finding these great techs!? The work was done very well, as always with this company. We wouldn't call anybody else.
Dave, Justin, and Ken did a FABULOUS job! The crew was just fantastic. So kind and respectful of both me and my home! I could not be more happy with my new equipment and though the price was a little high, I was happy with service that was provided. Watching the guys work together confirmed that I made the right choice. Worth every penny!
Mike M is the best tech we have had in years! He walked us through everything that he was doing, and he was very thorough. He was also very patient and caring as there was a very sick person in our home. Mike told us that Flame is one of the best companies to work for, and we believe him! I was very impressed.
I was very happy with my service from John G today. He was a very informative and polite. He cleaned up really nice after himself - a great tech all around. I will be calling FLAME with all of our heating and cooling needs from now on.
I am a happy Flame Furnace customer, especially after my most recent experience. The install team arrived when they said they would and the job was completed in the time frame they thought it would take. The team was professional and worked non-stop to successfully complete the install. After the install, Craig answered my questions and did a double-check on site inspection and clean up. I was very impressed. Before I retired earlier this year, I was responsible for the Michigan and Ohio markets for my company. I had in my employ very technical service people as well as a sales force. I believe I recognize excellent people when I see them. People like the three I just mentioned are very hard to find. Each one represented your organization with the highest standard. I hope you see them the way I do.
Matt M came to install our water tank and me and my husband were so happy that he was able to come so quickly! We really needed him and he did a great job. He treated our home very well and cleaned up so well that you'd never know we have a hot water tank installed today! But, I expect nothing less from such a great company. We love Flame!
John G did an awesome job fixing my A/C issue. I want to let you know how much I appreciated his help and want to make it known that he did a great job. He was knowledgeable, professional, and very kind. John, thank you so much.
Kudos to my new buddy, Curt from FLAME! This guy got the job done very well and was kind to me and my house, too! He called ahead of time to let me know he would be a little delayed and while that was a bummer, it was pretty cool that he actually called to tell me. And the girls I talked to on the phone were absolute dolls. They called me after Curt left to make sure he did a good job and of course I told them yes! FLAME is really a class act. Love it!
I had Naveed out to my house a few weeks ago and I want to tell you that he does an A+ job. I will be requesting him for my Fall inspection. Naveed was very nice, explained everything he was doing and why, then made sure to clean up before he left. It's a rare thing to enjoy an HVAC house call, so I am really pleased.
Nikki is the best!! She was so professional and nice. I had a problem with my generator and she told me everything I need to know and explained how the generator works. I am really grateful that she came and she is always welcome in my home.
Sean came out last week and when FLAME did their follow-up service call, I couldn't stop raving about him. I will call FLAME for any other HVAC thing I need because I know they will tell me everything I need to know and do it very well. I trust them so much that I have many family members using FLAME now, too.
I can't believe what a great team you have at Flame. I made my first call in August and have made 5 calls since for various other things I'd been waiting to handle. I was so happy with the first contact on the phone and then when they sent Zack B I was assured I made the right choice. With each call, I am so pleased with the phone staff and the people we send out. Byron was just out also and he did really great work. The one stop is the number 1 reason I called Flame, but after the great service I've gotten I will recommend Flame to anyone looking for heating, cooling, & plumbing needs.
Eric, Brad B, Justin and Ken went above and beyond what I expected. The crew works and communicates well together, and they explained how the equipment and thermostat worked for me until I understood everything. Both the customer service representatives and installation manager were great to deal with when I was looking for answers about my installation. I recommended FLAME to my good friends and I have them working on my rental home now, too. I will be sure that FLAME is used for all my HVAC needs as you know how to deliver great work!
I am really pleased with the job and FLAME's crew. The service done was just beautiful. I'll never go anywhere else. Matt, Ken, Todd, and Paul are great guys. They really know how to work together and make things simple for customers. Great job guys.
Will R came over on Friday and I'm so happy he did! He's the most respectful guy when entering a home and he called me 45 minutes before he got here. I didn't even ask him to do it and he washed down my A/C because it really needed it. On a scale of one to ten, I give him 100! I'll be requesting Will every time and I've been recommending FLAME to all my friends and family. Thank you, Will and FLAME :)
John G, Ahmad, and Brandon are the most polite men I have ever had in my home. They are well informed, pleasant to be around, and very good at explaining everything. Even my husband was impressed by how great these men are! I look forward to using FLAME in the future. Thank you for the great service!
We have never had such great hot water before and it's probably because our hot water heater came from such a great team of people. Jason B respected my home, explained everything, and was so kind. I can't say enough positive things about Jason. He answered every one of our questions.
Damon went above and beyond for me. He was very friendly and knowledgeable -- great guy and great company!
I was so impressed with Curt S - he took the time to explain what he was doing. He told me all about your maintenance plan, he is a great representative of Flame!
We were so happy with Heather A when she came out for service today. She was amazing and so helpful with my questions. I am also very impressed that Flame is hiring female techs. More companies need to follow suit! Heather did a great job and we will keep using Flame in the future.